Terms & Conditions & Refund Policy
1. Definitions and Interpretations
1.1 “These Conditions” means the standard terms and conditions of sale set out in
this document and (unless the context otherwise requires) includes any special
terms and con agreed in writing between the client and the service provider;
Terms/Conditions apply to all services provided by
1.2 For the purpose of these conditions the following definitions shall apply:
Client/Customer:
The person making the booking.
Service provider:
Telelink Taxis Ltd is the licensed Private Hire Operator acting as principal in a
contractual obligation with a client to provide a journey which is the subject of a
booking in compliance with the Private Hire Vehicles Leicester License.
“The operator shall enter into a contractual obligation as principal with the person
making the private hire booking to provide the journey which is the subject of the
booking and any such contractual obligation must be consistent with the 1998 Act
and these Regulations.
2. Conditions
2.1 The client shall purchase the service in accordance with any quotation, or offer
from the service provider which is accepted by the client
2.2 The client accepts these terms & conditions by placing a reservation booking
with the service provider either via the web or, by telephone, or by any representative
agent.
2.3 The contract will be subject to these conditions. The service provider reserves
the right to revise these terms & conditions at any time without prior notice & at its
sole discretion Any revised terms and conditions will be posted on the service
provider’s web site and will come into effect immediately.
2.4 No reservation submitted by the client shall be deemed to be accepted by the
service provider unless and until confirmed in writing by email, telephone or
otherwise by an authorised representative of the provider.
2.5 The specification for the services shall be those set out in the service provider’s
sales documentation unless varied expressly in the client’s reservation (if accepted
by the se provider). The service will only be supplied as stated in the service
provider’s price list.
Reservations received other than these will be adjusted accordingly. Illustrations,
photograph descriptions whether in the website, brochures, price lists or other
documents issued by the provider, are intended as a guide only and the contents
shall not be binding on the service provider.
2.6 The Provider reserves the right to make any changes in the specification of the
services which are required to conform with any applicable safety or other statutory
or regulatory requirements or, where the services are to be supplied to the service
provider’s specification, which do not materially affect their performance.
2.7 Sub- contracting companies are not authorised to make any representations or
claims concerning the service unless confirmed by the service provider in writing by
email, tele or otherwise. In entering into the contract the client acknowledges that it
does not rely on and waives any claim for beach of any such representations, which
are not so confirmed
2.8 No variation to these conditions shall be binding unless agreed in writing by
email,
telephone or otherwise between the authorised representative of the client and the
service provider.
2.9 Sales literature, price lists and other documents issued by the service provider in
relation to the service are subject to alteration without notice.
2.10 Any typographical, clerical or accidental errors or omissions in any sales
literature, quotation, price list, acceptance of offer, invoice or other document or
information issued service provider shall be subject to correction without any
liability on the part of the service provider.
2.11 The price of the Service shall be the price listed in the Service Provider’s
published price list current at the date of acceptance of the passenger’s reservation
or such other p as may be agreed in writing by the service provider and the client.
2.12 Where the service provider has quoted a price for the service other than in
accordance with the service provider’s published price list, the price quoted shall be
valid for 24 hours only or such other time as the service provider may specify.
2.13 The service provider reserves the right, by giving notice to the client at any time
before delivery, to increase the price of the service to reflect any increase in the cost
to the se provider, which is due to any factor beyond the control of the service
provider (such as, without limitation, any foreign exchange fluctuation, currency
regulation or alteration of duties any change in delivery dates, quantities or
specifications for the service which is requested by the client or any delay caused
by any instructions of the client or failure of the client give the service provider
adequate information or instructions.
2.14 The service provider reserves the right to use the services of contractors or
subcontractors (herein known as third parties) to provide services to clients. Where
appropriate i.e. names, addresses of any such third parties will be provided by the
service provider upon
any reasonable request and at the discretion of the service provider.
2.15 Reservations made for service on the following dates will be subject to an
additional surcharge on published prices: 24th, 25th, 26th December, 1st January &
other days may be affected. These prices will be posted on our web site at the time
a quotation is requested.This information is also available when booking through our call centre.
2.16 A maximum time of 20 minutes for address collections & 60 minutes for
airport/seaport/ collections will be allocated, whereupon non-contact with clients
will classify the reservation to be a “no show” & will be subject to clauses 3.2 & 4.33
2.17 All credit/debit card payments to the service provider for the provision of
service & on any confirmed reservations made with the service provider directly or
indirectly, will res non – refundable, 10% booking fee. (In addition to any cash
payment & or discounted price)
3. Terms of Carriage
3.1 The service provider’s prices are based on clients being ready to travel at the
booked time. Clients must book their airport transfer in accordance with check in
times and guide provided by their relevant airline. The Service Provider is not liable
for any costs incurred due to the client not allowing enough time to travel. You as
the customer must leave adequate time for your travel and in doing so you must
take into consideration any unforeseen circumstances such as traffic, road or tunnel
closures, events taking place in or around the are due to be picked up, taken to or on
route to your destination. We as Telelink Taxis have no responsibility or liability for
any loss that may occur as a result of such unforeseen circumstances that we have
no control over in the event that the car is late or the journey
time exceeds what was anticipated. any estimated journey time quoted to you on
the phone or via email through our booking lines should be regarded as a
suggestion only and customers must use their own initiative when booking cars.
3.2 All meets apart from airport waiting time are free for the first 5 minutes;
thereafter you will be charged 30p per minute on the entire waiting time. Airports
meets: 40 minutes from waiting time from the time of landing, thereafter you will be
charged 30p per minute. (There is no additional charge for flight delays).
3.3 Fares quoted are flat rates. Any diversions, additional set downs or pickups by
the client will incur a charge dependent on actual distance. Fares quoted that are
not booked with a validity of 24 hours. Telelink Taxis reserve the right to alter any
prices without prior notification however any quote/booking confirmed by Telelink
Taxis any prices without notification however any quote/booking confirmed by
Telelink Taxis will remain binding.
3.4 Neither Telelink Taxis nor any of its contracted or sub-contracted drivers will
accept responsibility for loss or damage to luggage. Clients are responsible for
ensuring that their luggage is loaded/unloaded at all times, if accompanying the
luggage on the journey. Telelink Taxis & or its contracted or sub-contracted drivers
have the rig refuse any client or to make the journey due to the client having excess
luggage which would result in the vehicle being unsafe whilst in motion.
3.5 Child seats are not provided by Telelink Taxis, although we do allow for
passengers to use their own child seats in our vehicles. When booking a return
journey with us, we are able to store child seats on our premises to be used on the
way back. Please understand that we will keep the child seat secure, however, we
cannot take any responsibility for the condition of the returned item or if the item is
lost.
3.6 Driver is under no obligation to fit the baby seat in the vehicle. The parent is
responsible for the fitment as the Public Carriage Rules is against the driver
involvement.
3.7 Driver may stop for fuel where necessary. This is not a usual code of practice.
However, might be relevant considering underlying factors and circumstances of the
day. The Company is under no obligation to compensate for any loss that customer
may occur as a result of the time loss during the refuelling process.
3.8 In the event a customer wishes to be picked up from an Airport at a particular
time rather than the flight arrival time, he/she must make this clear in the additional
information column provided in the booking engine. They must specify they wish to
be picked up whatever hours they deem necessary after the landing time of the
flight. Unless this information provided, the driver will enter the terminal 20-30
minutes after landing and any extra cost incurred as a breach of this clause will be
payable by the customer.
4. Cancellations / Cancellation charges
4.1 No reservation which has been accepted by the service provider may be
cancelled by the client except with the agreement in writing, by email, telephone or
otherwise of the se provider and on terms that the client shall indemnify the service
provider in full against all loss (including loss of profit), costs (including the cost of
all labour and materials used), damages, charges and expenses incurred by the
service provider as a result of cancellation.
4.2 Vehicles that are booked by the client that are not suitable for the purpose they
have been booked for, as in clause 3.5 will be subject to clause 4.3.3. Vehicles that
are
cancelled by passengers after reservation acceptance by the provider, may incur an
administration charge, if cancelled at short notice.
4.3 Cancellations must be made a minimum of 24 hours prior to the time of booking
by: Telephone on 0116 268 2222 International customers should call +44116 268
2222. Our call centre is open 24 hours a day.
4.3.1 The provider must be informed about any cancellations at least 24 hours in
advance of the journey, or a cancellation charge will be incurred.
4.3.2 Cancellations made 3 to 24 hours prior to the time of travel will incur a
cancellation charge of £10.
4.3.3 Cancellations up to 3 hours prior to the time of travel will incur a cancellation
charge: 100% of quoted price for provision of service.
4.4 All bookings made with Telelink Taxis are treated as an individual booking. in the
event where a customer decides to change, amend or cancel a journey booked with
Telelink Taxis, must s which booking/s the change, amendment or the cancellation
refers to. The company is not under any obligation to assume any changes you may
wish to implement without being to do so.
5. General Applications
5.1 The service provider shall not be liable to the client or be deemed to be in breach
of the Contract by reason of any delay in delivery or in performing, or any failure to
perform, the service provider’s obligations in relation to the service, if the delay or
failure was due to any cause beyond the service provider’s reasonable control. Without prejudice to the
generality of the foregoing, the following shall be regarded as causes beyond the
service provider’s reasonable control directly or indirectly: –
5.1.1 Act of nature, explosion, flood, tempest, fire or accident, volcanic ash clouds;
5.1.2 War or threat of war, sabotage, insurrection, civil disturbance or requisition;
5.1.3 Acts, restrictions, regulations, byelaws, prohibitions or measures of any kind
on the part of any governmental, parliamentary or local authority;
5.1.4 Traffic accidents, traffic hold ups, traffic congestion, diversions;
5.1.5 Strikes, lockouts or other industrial actions or trade disputes (whether
involving employees of the service provider or of a third party);
5.1.6 Flight delays, flight cancellations;
5.1.7 Power failure or breakdown in machinery including computer systems.
5.2 Subject as expressly provided in these Conditions, all warranties, conditions or
other terms implied by statute or common law are excluded to the fullest extent
permitted by law
5.3 Except as expressly provided in these Conditions, the service provider shall not
be liable to the passenger by reason of any representation, or any implied warranty,
condition o term, or any duty at common law or under statute, or under the express
terms of the contract, for any direct or consequential loss or damage sustained by
the client (including, wit limitation, loss of profit or indirect or special loss), costs,
expenses or other claims for consequential compensation whatsoever (and whether
caused by the negligence of the service provider, its servants or agents or
otherwise) which arise out of or in connection with the supply of the services.
5.4 If clause 4.2 applies then without prejudice to any other right or remedy available
to the service provider, the service provider shall be entitled to cancel the contract or
suspend further deliveries under the contract without any liability to the client, and if
the Services have been delivered but not paid for the price shall become
immediately due and payable notwithstanding any previous agreement or
arrangement to the contrary.
5.5 The Passenger undertakes to the Provider that: –
5.5.1 the client will regard as confidential the contract and all information obtained
by the client relating to the business and/or products of the service provider and will
not use or disclose to any third party such information without the service provider’s
prior written consent provided that this undertaking shall not apply to information
which is in the public domain other than by reason of the client’s default;
5.5.2 The client will use all reasonable endeavours to ensure compliance with this
condition by its employees, servants and agents. This condition shall survive the
termination of contract.
6. Miscellaneous
6.1 No waiver by the service provider of any breach of the Contract by the client
shall be considered as a waiver of any subsequent breach of the same or any other
provision.
6.2 If any provision of these conditions is held by any competent authority to be
invalid or unenforceable in whole or in part the validity of the other provisions of
these conditions the remainder of the provision in question shall not be affected
thereby.
6.3 The Contract shall be governed by the laws of England & Wales.
ADDITIONAL TERMS & CONDITIONS – ACCOUNT CUSTOMERS
1. General
1.1 The terms and conditions set out herein shall apply between the Company and
the
party whose name and address is set out in the Credit/Account Application Form
(”the
Customer”) and shall apply to the provision of any and all carriage, courier or
delivery
services (”the Services”) undertaken by the Company for the Customer during the
continuance this Agreement and any and all other terms, warranties and/or
conditions
implied by statute and/or common law and hereby expressly excluded to the fullest
extent
permitted by l
2. Changes to the terms and conditions
2.1 The Company reserves the right to alter or vary these terms and conditions at its
absolute discretion upon giving reasonable notice to the Customer and without
prejudice to the generality or the aforesaid, the Company reserves the right to
change the Charges. No representations made, or variations in, or additions to these
terms and conditions or warrants given by any person acting or purporting to act on
behalf of the Company shall have any force or effect whatsoever unless confirmed
in writing by an authorised officer of the Company.
3. Payment for services
3.1 It is a condition of this agreement that invoices shall be paid in full within 10
working days of invoice print date. Should any invoice not be paid within 10 working
days any outstanding invoices shall immediately become due and payable.
3.2 Without prejudice to the Company’s rights hereunder, all monies due to the
company in respect of provision of the Services which are not paid by the due date
for payment shall interest on the balance of such monies due at the rate of 5%
above the Barclays Bank plc. base rate, until payment is received by the Company in
respect thereof.
3.3 The Customer shall not be entitled for any reason to withhold payment of
monies due to the Company and in particular shall not be entitled to do so in
circumstances where the Customer is in dispute with the Company and/or claims
money or compensation from the Company in respect of the Services.
4. Credit Limit
4.1 At any time, the Company may set a limit on the total amount which may be
outstanding as unpaid on the Customer’s account at any one time. The company
may in its discretion refuse to provide the Services in the event of this limit being
exceeded.
5. Account Number
5.1 The customer will be issued with an account number which must be quoted on
all bookings. Notwithstanding the aforesaid, the Company does not accept any
responsibility whatsoever when security account numbers are used by unauthorised
personnel and/or for unauthorised purposes.
6. Insurance
6.1 The Company does not have insurance for goods or property (of whatsoever
nature) in transit (in transit for other purposes of this clause being from the time the
goods or pro are collected by the Company up to and including delivery thereof), and
the Customer is advised to effect such insurance as the Customer deems necessary
for the carriage of go and/or property by the Company.
7. Limitations and exclusions
7.1 The Company shall not undertake the carriage or delivery of: –
7.1.1 Money or securities (whether cash, cheques, banker’s drafts, bonds, share
certificates or in any other form), antiques, precious metals, furs, or jewellery (in any
form whatsoever whatever amount or value.
7.1.2 Any goods or property (of whatsoever nature) of an intrinsic value of more
than £100
7.1.3 any goods or property of a hazardous, dangerous, inflammable, explosive or
noxious nature, or are illegal to possess under existing English Law, and/or
7.1.4 Any goods or property (of whatsoever nature) which may deteriorate in transit.
UNLESS the Customer has prior to the commencement of the Service in respect of
such good property expressly notified the Company as to the nature and value of
the same and a Director of the Company has expressly agreed in writing that the
Company shall carry and d the same on such terms and conditions as the Company
may reasonably require AND in the event that the Company undertakes the Service
in respect of such goods or property without first having expressly agreed to do so
as aforesaid, the Company shall have no liability whatsoever for loss or damage to
the same however arising.
7.2 The Company shall be entitled to destroy or dispose of goods or property
referred to in clauses 7.1.3 and 7.1.4 in such manner as the Company thinks fit if in
the Company’s o it is proper to do so and the Company shall account to the
Customer for money it receives (if any) on such destruction or disposal in excess of
the costs incurred by the Company disposing of or destroying the goods or property.
7.3 Without prejudice to the provisions of clause 7.1 the Company shall not in any
event be liable directly or indirectly for: –
7.3.1 Consequential loss (whether for loss or profit or otherwise) and/or
7.3.2 Loss, damage and/or breakage to china, glass ceramics or other breakables
whether arising from the acts, omissions or negligence of the Company and/or its
employees an agents or arising otherwise howsoever.
7.4 Without prejudice to the generality of clauses 7.1 and 7.3 in particular the
Company shall not be liable for any loss and/or damage arising directly or indirectly
from: –
7.4.1 Breakdown, accident, adverse weather conditions, Volcanic Ash Clouds.
7.4.2 Any act or omission on the part of the Customer.
7.4.3 Any clause, act or circumstance beyond the control of the Company (including,
without limitation, any strike, (official or not) lock-out or other form of industrial
action or labour dispute, governmental regulations, legal restrictions, embargoes,
fire, flood, Act of God, any consequence of riot, war, invasion, act of foreign enemy,
hostilities (whether war be de or not) civil war, acts of terrorism, rebellion, military or
usurped power, confiscation, requisition or destruction of or damage to property by
or upon the order of or in the name
of an Government or public local authority.).
7.4.4 Inadequate or inappropriate packaging of goods, or incorrect or inadequate
labelling or instructions received from the customer and/or
7.4.5 The Company being prevented or hindered from delivering the goods or
property.
7.5 Without prejudice to the generality and effect of the foregoing provisions of this
clause
7.5.0 the liability of the Company for each delivery or courier service undertaken by
the Company howsoever arising and whether direct or indirect and including but not
limited to liability arising from the acts, omissions or negligence of the Company
and/or its employees
and/or agents or arising otherwise howsoever shall in any event be limited to the
lesser of: –
7.5.1 £150 or;
7.5.2 The intrinsic value of the goods or property comprised in such delivery or
courier service
7.6 The provision of clauses 7.3, 7.4, 7.5 and 8.1 apply to liability for loss or damage
to goods or property and do not apply to liability for death or personal injury.
8. Delivery
8.1 The Company shall use reasonable endeavours to deliver the Customer and the
Customer’s goods or property on time, however time for delivery shall not in any
event be of the essence and the Company makes no warranty that the Customer or
Customer’s goods or property shall be delivered within the Customers stipulated
time period (if any) and/or with any time period stated by the Company unless
expressly agreed in writing by a Director of a Company.
9. Claims
9.1 Without prejudice to the foregoing provisions of this Agreement the Company
shall not in any event be liable for any loss and/or damage howsoever arising
including but not li to liability arising from the acts, omissions or negligence of the
Company and/or its employees and/or agents and arising otherwise howsoever
unless the Customer has notified t Company (with reasonable particularity) as to the
nature and extent of such loss or damage within 15 working days of the date upon
which the same occurred.
10. Lien
10.1 Without prejudice to the Company’s rights hereunder, or arising otherwise
howsoever, the Company reserves the right to exercise a lien over the Customer’s
goods and/or pro pending payment in full or outstanding invoices.
11. Termination
11.1 This Agreement may be terminated by either party by one month’s notice in
writing to the other.
11.2 In the event of the Customer being in breach of any of the terms and/or
conditions of this Agreement the Company shall have the right (without prejudice to
any other rights I have) to terminate this Agreement, or suspend provision of the
Services, or suspend the Customer’s account facility, forthwith and without notice.
12. Resolution of Disputes and Governing Law
12.1 The parties hereto submit to the exclusive jurisdiction of the Courts of England
and Wales.
13. Entire Agreement
13.1 This Agreement contains all the terms agreed by the parties regarding the
subject matter hereof and supersedes any prior agreements, understandings or
arrangements between them, whether oral or in writing, and no representation
undertaking or promise shall be taken to have been given or be implied from
anything said or written prior to this Agreement except as expressly set out in this
Agreement.
14. Notices
14.1 Any notice to be given by any party to the other under this Agreement shall be
sufficiently served if left at, or sent by prepaid registered post or recorded delivery
service or fa telex to the party to be served at its address as set out in this
Agreement, or such other address as it may notify for such purpose and shall be
deemed to have been served when or sent by fax or telex or in the case of posting
24 hours after the same was posted. In proving service by post it shall only be
necessary to prove that the communication was con in an envelope which was duly
posted in accordance with this clause.
15. Waiver
15.1 No forbearance, indulgence or failure by the Company to enforce or to exercise,
at any time or for any period of time, any term of or any right arising pursuant to this
Agreement shall constitute, and shall not be construed as, a waiver of such term or
right and shall in no way affect the Company’s right later to enforce or exercise it.
16. Severability
16.1 The invalidity or unenforceability of any term of, or any right arising pursuant to
this Agreement shall not in any way affect the remaining terms or rights.
17. Protecting Your Security
17.1 You agree that we may use Personal information provided by you in order to
conduct appropriate anti-fraud checks. Personal Information that you provide may
be disclosed to credit reference, or fraud prevention agency, which may keep a
record of that information (see our Privacy Policy below).
